1. Information we collect
We collect information you provide when you register for an account, use our services, or contact us for support. This includes name, email address, company information, and communication data processed through our platform.
2. How we use your information
We use the information to:
- Provide, operate and improve the ApnaInbox platform
- Send transactional emails, product updates, and support responses
- Analyse usage to improve performance and features
- Comply with legal obligations
3. Data storage and security
Your data is stored on encrypted servers in India and the European Union. We implement industry-standard security measures including TLS encryption, regular penetration testing, and strict access controls.
4. Third-party services
We use selected third-party services to operate our platform (e.g., cloud infrastructure, analytics). These providers are bound by data processing agreements and may not use your data for their own purposes.
5. WhatsApp and Meta data
When you connect a WhatsApp Business account, messages are processed via the Meta Business API. We act as a data processor on your behalf. You remain the data controller for customer conversations.
6. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@apnainbox.com.
7. Cookie policy
We use essential cookies to operate the platform and optional analytics cookies to understand usage. You can manage your cookie preferences in your account settings.
8. Changes to this policy
We may update this policy periodically. We will notify registered users of material changes via email. Continued use of the platform constitutes acceptance of the updated policy.
9. Contact
For privacy-related questions, contact our Data Protection Officer at privacy@apnainbox.com or write to us at ApnaInbox, Bengaluru, India 560001.